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(800) 850-7481
Text us @ 641-461-1118
Troubleshooting
if you experience problems with your internet, here are a few tips that may help.
To reach tech support call: 800-850-7481
Step 1 - Locate the 'POE' or power inserter for your antenna. It should look something like this:
Type 1 Type 2 Type 3
Click on the image that represents your Device
Step 2 -Verify all the cables are connected correctly (click on the above image that corresponds to your POE to get proper cable connections)
Step 3-Unplug the 'POE' device (pictured above) from power for 5-10 seconds and plug back in.
Step 4- Locate your wireless router (connected to your POE) and power it off for 5-10 seconds, and turn back on. Make sure the light is solid on the POE.
*Tip* check multiple devices for connectivity to make sure the issue isn't isolated to a specific computer or device.
After powering back on, if the internet connection does not return within 15 minutes proceed to step 5 or give us a call at 800-850-7481
Step 5- Try bypassing your router to a laptop or computer (if available) to see if the internet works while directly connected. This ensures that the router did not stop passing traffic for some reason. (see image below)
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